This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication in a customer service role and how to go that extra mile.
There are no formal entry requirements to study this course. This course is suitable for learners aged 16 and above. These courses are usually FREE– unless you are working for a large employer.
Delivery and Assessment
You will complete workbooks by post/email/online.
Once you have successfully completed this course you could continue to study other NCFE courses or find employment in the sector.