Customer Service Apprentice (Level 2) – TRINITY DENTAL

As an apprentice, you’ll work at a company and get practical experience. You’ll gain new skills and work alongside experienced staff.

• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the organisation.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) whilst answering telephone calls.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Treat all customers as individuals to provide a personalised customer service experience.
• Demonstrate personal pride in the job through appropriate dress and positive and confident language.
• Take ownership from the first contact and then take responsibility for fulfilling your promise.
• Contribute via a work rota and undertake cleaning duties as and when required
• Be confident in handling cash and issuing receipts to patients
• Generating and arranging patient appointments competently

• The successful apprentice will complete a full ‘Level 2 Customer Service Practitioner Apprenticeship Standard’.
• The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model. At least 20% of your working hours will be spent training or studying.
• There is no requirement to attend college as the training is delivered remotely.

Upon successful completion of the apprenticeship, the right candidate could be offered a full-time role with progression on to more advanced learning programmes.