Boost your customer services skills! This course will cover
principles of customer service and delivery, understanding customers and
understanding employer organisations.
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Principles of Customer Service Certificate Level 2
Level 2 - Intermediate
Principles of Customer Service Certificate Level 2
This is an online course with all units uploaded to a virtual
platform.
Location
Entry
Fees
When
James Watt College
01-12-2024
Free*
James Watt College
01-01-2025
Free*
James Watt College
03-02-2025
Free*
* Courses are free for 16-18s. Students aged 19 or over could be charged fees and is subject to a fee assessment. Learners on benefits in the majority of cases courses are also free. Fee assessments are completed at enrolment.
Course Length: 16 Weeks
There are no formal entry requirements for this course. This course is funded and available for learners age 19 and above who have lived in the UK for 3 years+.
All resources will be made available to you via an online e-learning platform or paper based format with support from your allocated assessor.
Progression to other distance learning courses – eg Information, Advice and Guidance L2, Business Admin L2 and Team Leading L2. This could also be used as a progression for the Customer Service Apprenticeship.
This is an online course with all units uploaded to a virtual platform. The course will cover principles of customer service and delivery, understanding customers and understanding employer organisations.