There are no formal entry requirements for this course. This course is funded and available for learners age 19 and above who have lived in the UK for 3 years+.

All resources will be made available to you via an online e-learning platform or paper based format with support from your allocated assessor.

Progression to other distance learning courses – eg Information, Advice and Guidance L2, Business Admin L2 and Team Leading L2. This could also be used as a progression for the Customer Service Apprenticeship.

This is an online course with all units uploaded to a virtual platform. The course will cover principles of customer service and delivery, understanding customers and understanding employer organisations.